FAQ for Arrowhead Lake Community.
We are not planning to use any community amenities; do we still have to pay community fees?
Yes, we are in a gated community, and you must be a member (temporary) to be able to enter the community. Community fees cover not only use of amenities, but also use of roads and trash center.
Are community fees included in rental price?
No, community fees are charged separately because they vary based on the number of guests, children's ages, and the number of vehicles. These fees are determined by the HOA and must be paid separately after booking.
Can we rent house for longer than one month in Arrowhead Lake?
Yes, you can. Please contact us for a quote.
Can we pay community fees in person?
Community fees should be paid online using the form we will email you after booking. Payment must be completed at least one day before arrival. To avoid the HOA's $100 late registration fee, please complete your payment at least 3 days before arrival.
Can we add more cars or guests, or make changes after paying community fees?
Yes, you can add guests, register additional vehicles, or make changes to your existing registration, provided all changes are submitted at least one day before arrival. The HOA does not allow changes on or after your arrival date, so please plan accordingly.
To request any changes, email us directly, and we will submit them to the community on your behalf.
How do we pay community fees?
You can pay the community fees using the link we will email you after booking.
Which documents do we need to show when we arrive?
The community will email you a welcome package containing your gate and amenity passes. You will need to scan your QR code at the gate to enter.
Important: Each QR code is assigned to a specific vehicle and cannot be used for any other vehicle under any circumstances. The HOA imposes substantial fines for misuse of gate passes.
Where do we pick up our gate cards to get into community?
The community will email you a welcome package containing your gate and amenity passes.
What do we do if we plan to arrive after 10pm?
Please proceed directly to the community gate to scan your QR code to enter
What if my pass doesn't work at the gate?
Please use intercom button at the gate to speak with security and they will let you in. If there is a problem with pass and security refuses to let you in - please contact us ASAP
Can we pay fees on same day as we arrive? We don't know which car we will take.
Community fees must be paid at least 1+ days before arrival, no exceptions. Community will deny entry if fees are not paid on time. Note that late fee applies to all registrations/payments made within 3 days of arrival.
Do we have to take our trash out of the house?
Yes, you will need to take trash and drop it off at community trash center (located behind Welcome Center building). During day, attendant will help taking trash from your car and will load it into trash compactor.
Do we need to bring our own pillows and blankets?
No, every house has pillows and blankets, but you can always bring extra if you like.
Do we need to bring our own linens and towels?
No, each house has freshly laundered towels and pre-made beds with fresh linens.
Can we bring our own linens and towels?
Yes, if you want to bring your own - please let us know ahead of your visit.
If you have any questions not answered above, please do not hesitate to call, email or text us.